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At Soul Sanctuary Wellness, we are devoted to creating a safe, nurturing, heart-centered space for healing, insight, and personal transformation.

 

The following values, policies, and terms exist to support clarity, trust, and mutual respect throughout your experience with us.

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If you have any questions, please contact us at soulsanctuary182@outlook.com.

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Core Values
 

Wellbeing

We honor the physical, emotional, mental, and spiritual wellbeing of every individual who enters the Soul Sanctuary Wellness space. Our work is rooted in wholeness and compassion, supporting you as a complete human being.

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Community

We believe healing is supported through connection. Soul Sanctuary Wellness is a respectful, inclusive, and heart-led community where individuals are welcomed, supported, and encouraged to grow alongside others.

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Heart-Based Service

All offerings are created with integrity, care, and intention. Our work is guided by service, compassion, and a deep respect for your inner wisdom and capacity for transformation.

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Embracing the Human Experience

We honor the full spectrum of the human experience. Growth includes moments of ease and moments of challenge, and all parts of you are welcome here.

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Key Policies

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Refund Policy

Due to the personalized nature of our work, all sales are final once services or program access has begun.

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Refunds are not provided for unused sessions, missed calls, or incomplete participation. In rare and exceptional circumstances (such as serious illness, birth, or bereavement), refund requests may be considered at our sole discretion, provided services have not yet been delivered. Where required by law, refunds will be honored accordingly.

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Please contact soulsanctuary182@outlook.com with any concerns.

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Payment Plan Policy

Payment plans are offered to support accessibility. By choosing a payment plan, you agree to complete all payments in full.

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If a payment is more than 10 days overdue, access to the program or services may be paused until the outstanding balance is cleared.

 

Failure to complete payment does not cancel your obligation to pay the full program fee.

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Please communicate promptly if you experience payment difficulties.

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Rescheduling Policy

If the facilitator is unwell or experiences an emergency, sessions will be rescheduled as soon as possible.

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For 1:1 sessions, clients may reschedule if unwell. We kindly ask that notice is given as early as possible.

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For group programs, live sessions run at scheduled times for the benefit of the group. If you are unable to attend, a recording will be provided where available.

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Group Program Confidentiality

Confidentiality is essential. You agree not to share personal information, stories, or experiences disclosed by other participants outside of the group space.

 

This protects the safety and integrity of the community.

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Results Disclaimer

While many clients experience meaningful shifts, results are not guaranteed. Healing and transformation are unique to each individual and depend on personal participation and openness.

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Soul Sanctuary provides guidance, education, and space for insight. This is a co-creative experience.

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Respecting Boundaries

All interactions are rooted in mutual respect. You are encouraged to honor your own boundaries and those of others.

 

This includes communication, emotional sharing, and participation within sessions and programs.

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Commitment to Your Growth

Transformation requires willingness and engagement. While support and guidance are provided, responsibility for personal growth and choices remains with you.

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Terms & Conditions

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Intellectual Property

All content, materials, videos, recordings, workbooks, and resources provided by Soul Sanctuary Wellness are the intellectual property of Soul Sanctuary Wellness.

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You are granted a personal, non-transferable license for individual use only. Content may not be shared, copied, distributed, or reproduced without written permission.

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Non-Solicitation

You agree not to directly solicit or market competing services to Soul Sanctuary clients or participants using information gained through participation in programs or communities.

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Recording Consent

Group sessions may be recorded for replay purposes. By participating, you consent to being recorded. Any sharing of content will respect confidentiality and will not identify individuals without explicit permission.

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Technology Disclaimer

Soul Sanctuary is not responsible for technical issues outside of our control, including internet disruptions, platform outages, or device failures.

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Termination of Participation

Soul Sanctuary reserves the right to remove any participant who violates the Code of Conduct, breaches confidentiality, or behaves in a way that compromises the safety or integrity of the space.

 

Removal under these circumstances will be without refund.

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Liability Waiver

By engaging in Soul Sanctuary Wellness services, you acknowledge that energy healing, holistic coaching, and educational offerings are not substitutes for medical, psychological, or psychiatric care.

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You accept full responsibility for your wellbeing and agree that Soul Sanctuary Wellness and its facilitators are not liable for any physical, emotional, or psychological outcomes.

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Emergency & Crisis Disclaimer

Soul Sanctuary does not provide crisis or emergency mental health services.

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If you are experiencing thoughts of harm to yourself or others, or are in crisis, please contact your local emergency services or a qualified mental health professional immediately.

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Privacy Policy

Your privacy matters to us. Personal information is collected only as necessary to deliver services and is handled in accordance with applicable data protection laws.

 

Your information will not be shared with third parties without consent unless required by law.

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Code of Conduct

All participants agree to maintain a respectful, supportive environment.

 

Discrimination, harassment, bullying, or disrespectful behavior will not be tolerated and may result in removal from programs without refund.

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Force Majeure

Soul Sanctuary is not liable for interruptions caused by events beyond our control, including natural disasters, illness, or other unforeseen circumstances.

 

Where possible, alternative access or rescheduling will be offered.

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Governing Law

These terms are governed by the laws of The United Kingdom (UK) , and any disputes will be handled within that jurisdiction.