Soul Sanctuary Company Policy , Values and Terms + Conditions.
At Soul Sanctuary, we are committed to creating a nurturing, heart-centered space for healing, transformation, and personal growth. Below are our core values and key policies to guide your journey with us. If you have any questions or need further clarification, please don’t hesitate to contact us at soulsanctuary182@outlook.com.
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Core Values
Wellbeing
We honor the physical, mental, emotional, and spiritual wellbeing of every individual involved with Soul Sanctuary. We are dedicated to supporting your holistic health, ensuring all aspects of your wellness are nurtured and cared for throughout your time with us.
Community
We believe in the power of connection and aim to build a vibrant, heart-centered community. Our space is open, respectful, and caring, where everyone is welcome to grow, share, and heal alongside like-minded individuals who support and uplift each other.
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Heart-Based Service
Every offering we provide is created with the intention of doing good for all. We are deeply aligned with leading from the heart, and our services are designed to help you connect with your highest self, heal past wounds, and embrace your full potential.
Embracing the Human Experience
We celebrate the full spectrum of the human experience—both the light and the dark. Life is a journey of highs and lows, and we are here to hold space for you through both moments of joy and challenge. We honor all parts of you and encourage you to do the same.
Key Policies
Refund Policy:
As we work deeply with each individual, we do not provide refunds once healing sessions or coaching have begun. However, in exceptional cases, such as birth, death, or other significant life events, we will consider refund requests if services have not been delivered. Refund requests will be reviewed on a case-by-case basis. Please reach out to us directly at soulsanctuary182@outlook.com if you have any concerns.
Payment Plan Policy:
We offer payment plans to make our services accessible to those who may not be able to pay in full at the time of booking. If you choose a payment plan and your payment is more than 10 days overdue, we may ask you to make the outstanding payment or risk being removed from the program. To avoid interruptions, please communicate any payment concerns promptly.
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Rescheduling Policy:
If the facilitator is unwell or experiences a personal emergency, we will always do our best to reschedule your session as soon as possible. We will provide advance notice and work with you to find a convenient time for rescheduling. We are dedicated to providing the best experience possible, even in unexpected situations.
You are also entitled to rescheduling 1:1 sessions if you are unwell and this is a no questions asked experience, we simply ask that it be communicated as early as possible. Live group programs will follow a specific date/time that is best with the whole group in mind. If you cannot attend there will be a recording for you watch in your own time.
Group Program Confidentiality:
In all group programs, confidentiality is key. You are not permitted to share any personal information disclosed by other participants outside the group. Respect for others' privacy is essential to maintaining a safe, supportive space. Please honor the trust placed in the group environment.
Results Disclaimer:
While we are deeply proud of the transformations and healing journeys that our clients have experienced, we cannot guarantee specific outcomes. Whether you are engaging in Energy healing, Holistic coaching, or a Masterclass, we always aim to provide you with clarity, peace, and relaxation. Your results may vary, and personal growth requires active participation from you. This is a co-creation experience.
Respecting Boundaries:
We encourage open, honest communication, but we ask that you respect your own boundaries and those of others at all times. Whether in one-on-one sessions or group programs, the space we create is based on mutual respect, and honoring boundaries helps maintain a safe and transformative environment.
Commitment to Your Growth:
We ask that you approach your work with us with a commitment to your own growth. Transformation takes dedication, and while we are here to support and guide you, the work requires your active participation. We encourage a willingness to embrace change and take bold steps toward healing.
Terms & Conditions
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Intellectual Property:
All materials provided during our programs (e.g., videos, workbooks, content) are the intellectual property of Soul Sanctuary. You are granted a personal, non-transferable license to access and use this content for your own self-development. You may not share, distribute, or reproduce the materials without written consent.
Non-Compete and Non-Solicitation:
During the duration of your program, and for a period of 12 months following, you agree not to directly solicit or offer similar services to any of Soul Sanctuary’s clients or participants. This ensures that the integrity of our community and the value of our offerings are protected.
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Liability Waiver
By engaging in our services, you understand that energy healing and holistic coaching are intended to support your wellbeing but are not substitutes for medical/clinical treatment. You agree to take full responsibility for your own health and well-being, acknowledging that the facilitator is not liable for any physical, emotional, or psychological effects.
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Privacy Policy
Your privacy is important to us. We are committed to protecting your personal data and will only collect and use information as necessary for the provision of our services. All personal data will be handled according to applicable laws and regulations, and we will not share your data with third parties without your consent.
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Code of Conduct:
We maintain a respectful and supportive environment in all programs. You agree to behave in a courteous manner and respect the privacy of others. Disrespectful behavior, bullying, or discrimination will not be tolerated and may result in removal from the program without a refund.
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Force Majeure
In the event of circumstances beyond our control, such as extreme natural disasters, or other extreme events, that prevent the continuation of services, we will not be held liable. You will be offered the option of rescheduling or accessing content in another format, if applicable.